1. Introduction

Welcome to Yma O Hyd. By using this website and purchasing our memorial pieces, you agree to the following terms. These terms are designed to protect both your precious memories and our craftsmanship.

2. The Nature of Memorial Items

Every piece we create is unique. Because we work with organic materials (cremation ashes, hair, or petals), you acknowledge that:

Variations: Final colors and textures may vary from the photos on our website.

Handcrafted Integrity: Small bubbles or slight "imperfections" are a natural part of the resin or glass setting process and signify a handmade item.

3. Shipping and Handling of Materials

The "sending" process is a shared responsibility.

Safe Transit: We recommend sending your loved one’s remains via a tracked and signed-for service. Yma O Hyd cannot be held liable for materials lost in transit to us.

Excess Material: Any unused ashes or hair will be returned to you along with your finished jewelry.

4. Returns and Cancellations

Due to the highly personalized nature of memorial jewelry, our policy is as follows:

Non-Refundable: Once the crafting process has begun, orders are non-refundable and cannot be returned unless there is a clear structural defect in the jewelry setting itself.

Cancellations: You may cancel an order within 24 hours of purchase, provided the collection kit has not yet been dispatched.

5. Limitation of Liability

While we treat every grain of material with the utmost sanctity, Yma O Hyd limits liability to the total cost of the order placed. We cannot "replace" the sentimental value of the materials provided.

6. Intellectual Property

All content on this site, including the name Yma O Hyd, our logos, and product photography, is the property of [Your Name/Company Name] and is protected by copyright laws.

Key Information Table

Feature

Policy Detail

Production Time

Typically 4–6 weeks from receipt of material.

Material Safety

Stored in a secure, fire-proof, and labeled environment.

Shipping

Tracked shipping is mandatory for all finished pieces.

Privacy

Your story is yours; we never share client details or photos without consent.